Frequently Asked Questions
This Agreement was last modified on 18th December 2024
Shipping Information
What Shipping Methods Are Available?
- Cash on Delivery (COD)
- Express Shipping
- Standard Shipping
- For more specific shipping details or to check availability for your location, please contact our customer support team at support@electrokld.com or call +91 9625766636.
How Long Will it Take To Get My Package?
- Standard Shipping:
- Estimated Delivery Time: 4 to 7 business days (excluding public holidays). This is the default shipping option for most orders within India.
- Express Shipping:
- Estimated Delivery Time: 2 to 3 business days (excluding public holidays). Available for select products and locations. Additional charges may apply.
What types of products do you sell?
We specialize in a wide range of home appliances and electronics, including kitchen gadgets, air conditioners, refrigerators, washing machines, premium coffee machines, and more. We carefully select high-quality products from trusted brands to ensure durability and performance.
How do I place an order on ElectroEdge?
Simply browse our website, select the product(s) you want to purchase, and click “Add to Cart.” Once you’ve finished shopping, go to your cart, review your order, and proceed to checkout. Follow the prompts to complete your payment, and we’ll take care of the rest!
How Do I Track My Order?
Tracking your order is easy! Once your order is shipped, you will receive an email with the tracking number and a link to the logistics partner’s tracking page. You can use this tracking number to check the status of your shipment and get updates on its location.
What happens if the product I want is out of stock?
If a product is out of stock, you can sign up for notifications on the product page. We will inform you when the item is back in stock. Alternatively, you can explore similar products on our website.
Do you deliver outside of India?
Currently, we only offer delivery within India. However, we are working on expanding our services internationally in the future. Please check back for updates.
What payment methods do you accept?
We accept various payment methods for your convenience:
- Cash on Delivery (COD)
- Credit/Debit Cards (Visa, MasterCard, American Express, Maestro)
- Net Banking
- IMPS
- UPI
FAQ Second Version
How long will it take to receive my order?
We aim to deliver orders within 4 to 7 business days (excluding public holidays), depending on your location and the logistics partner we use.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery window, please contact our customer service team at support@electrokld.com or call +91 9625766636. We will track your order and provide you with an update.
Do you offer product warranties?
Yes, most of our products come with a manufacturer warranty. Please check the individual product page for specific warranty details or refer to the product manual..
Can I return or exchange a product?
If you are not satisfied with your purchase, we offer a return of unused products within 2 days from delivery. Please refer to our Return & Refund Policy for more information. Note that the product must be in unused condition, and shipping charges are non-refundable.
Is it safe to shop on ElectroKld.com?
Yes, absolutely! Our website uses secure payment gateways to protect your personal and financial information. We also implement industry-standard security protocols to ensure a safe shopping experience.
Can I gift an item to someone?
Yes! You can place an order for someone else and provide their delivery address. We also offer gift options; please contact us for more details.
Is my personal information safe on your website?
Yes, we prioritize the safety of your personal and payment information. Our website uses secure encryption technology (SSL) to protect your data during transactions. We follow strict data privacy measures and never share your details with third parties without your consent.
Can I request a product that isn’t listed on your website?
If you are looking for a specific product that isn’t available on our website, feel free to contact us at support@electrokld.com. We will do our best to source the item for you or recommend a similar product.
Are the prices on your website inclusive of taxes?
Yes, all prices listed on our website are inclusive of applicable taxes. There are no hidden charges, and the final price you see at checkout is the amount you will pay.
Can I buy products in bulk for my business?
Yes, we offer bulk purchasing options. Please reach out to our customer support team at supoortelectrokld.com or call 9625766636 to discuss wholesale pricing and business orders.
Can I track my refund status?
Yes, once your refund is processed, you will receive an email notification. If you have not received it within the expected timeframe, you can reach out to our customer service team to check the status of your refund.
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